NCO call centre cuts jobs


Note: If you have any information regarding this layoff, please email to tracker.layoff at gmail dot com

A group of 20 workers from the NCO call centre vented at a local restaurant Wednesday night after a sudden layoff announcement meant between 35 and 45 people lost their jobs.

The workers were laid off with no notice and given no record of employment, they said.

"I can't believe they would do this two weeks before Christmas," said one woman. "NCO has ruined my life. But not the people I've worked with; they've cared so much about me."

Another woman, who was recently employed at the call centre, said most of those laid off were young women with either children at home or school loans hanging over their heads.

"We have no idea how we're going to come up with rent this month," said Kayla Richardson.

"I can't believe they would do this two weeks before Christmas." NCO worker
"I owe OSAP a lot of money and I have no idea how I'm going to pay them off."

NCO management could not be reached for comment Wednesday night.

While some were talking about the layoffs stretching into other divisions and affecting several hundred people, others said the cuts affected only part of the company that did work for Bell.

Earlier this year, the city announced Bell Mobility was moving a huge call centre into the downtown that would eventually hire up to 500 people.

Now, workers are speculating that Bell may have pulled its contract with NCO to set up its own call centre.

Mayor Chris Friel said he had heard nothing about the layoffs.

"(The company) was speaking positively a couple of weeks ago," Friel said. "We were talking to them in a regular how-are-things-going call."

The NCO workers said daytime employees weren't told about the layoff until they had finished their shifts. The afternoon workers had just begun the shift when they were all taken into a room and told about the layoff.

"I've been through six layoffs with NCO and this one was the most unprofessional," said one worker.

Workers weren't given information on severance pay or applying for unemployment.

Some were told they would get their records of employment in five days.

"We were told (the layoff) wasn't performance related," said a worker. "The centre had been doing really well."

The workers also were told there's a possibility they could be rehired in NCO's Rogers division. But any recalls will be based on seniority and there's no timeline about when that could happen.

The layoff affected supervisors, managers, trainers and collectors, the workers said.

Source: Brantford Expositor